Refund & Exchange Policy

We love supplying our products just as much as we love our customers.

That’s why we take pride in the quality of the products we sell.

We will offer you a 30-day money-back guarantee from the time you receive your order if the product you have purchased has been damaged in transit or has a defect. It’s that simple.

Please email us at and include as many details as possible about the concern with the product, including images of the damage/defect. We will get back to you within 3 business days to resolve the issue.

It is difficult to accept a return for change of mind. We are sure you understand the reasons for this, based on hygiene. The decision to offer a change of mind exchange or refund will be made at our discretion.

Thank you for shopping with Kwench Australia.