- REFUND & GUARANTEE
A common question is whether the glass bottles are breakable. It is stronger than regular glass, but it can still break or crack if it is dropped from a great height or hit hard. Borosilicate glass can go straight from a freezer to an oven without cracking. We recommend handwashing although technically our glass bottles are dishwasher safe.
Stainless steel water bottles and reusable coffee cups are very easy to care for. A food-grade stainless steel water bottle doesn’t contain the harmful chemicals that plastic does, and it won’t leach chemicals, even if you fill it with hot beverages. Cleaning with vinegar and water once or twice a week is enough to keep it hygienic – and you can use a Kwench bottle brush. Our products are designed for light use and not to be used in heavy situations, as they may scratch.
Humans have used stones for healing and energetic purposes for thousands of years. As well as being aesthetically beautiful, crystals promote physical, emotional and spiritual healing.
They stimulate the flow of good energy and help clear out negative energy. They are a form of self-care - emitting positive, uplifting, energising, and calming vibrations that help with a more peaceful and aligned mind and a revitalised physical state of being. Crystals do this by positively interacting with your body’s energy field, or chakra. Each crystal has a different effect on the body and mind.
The Quartz Collection features quality borosilicate glass bottles with a twist lid chamber filled with the crystals of your choice. Grab a few variants and swap them around!
Gift wrapping is not a current offer BUT... have you seen our packaging? With gifting in mind, all Kwench products are packed in our signature packaging that is designed to keep your item safe during transit and look great upon arrival.
Your products will arrive housed in our bespoke, Kwench branded cylinders or our padded mailer bag for protection. It will arrive at your door ready for you to gift.
La Monique Perfumery, Pt. Lonsdale.
Style Colab, Hawthorn.
The Habitat Space, East Malvern.
Pico Cafe, Pt. Lonsdale.
How quickly you receive your products depends on whether you order on a weekday or weekend, what state you are in, and whether you are located in metro or regional Australia. We only work with the most reputable shipping partners to ship your much anticipated order to you.We ship from our warehouse based in Melbourne, Victoria, and it takes between 3 to 5 business days for metro areas, and slightly longer for WA, SA and regional areas. Where our carriers tell us about expected delays, we will communicate this with you.
Please note - you would be aware that delivery times can vary according to the shipping partner’s load volumes. We will do what we can to hurry things along, but unfortunately, we do not accept any liability as a result of such delays.
REFUND & GUARANTEE
We love supplying our products just as much as we love our customers. That’s why we take pride in the quality of the products we sell.
We will give you a 30-day money-back guarantee from the time you receive your order if the product you have purchased is damaged or has a defect. It’s that simple.
Please email us at firstname.lastname@example.org and include as many details as possible about the concern with the product, including images of the damage/defect. We will get back to you within 3 business days to resolve the issue.