FAQs

Would you like to stock Kwench reusable drinkware in your store or space? Kwench is expanding into retail outlets as more and more customers are asking where to find our range. Please message support@kwench.com.au or phone 1300-751-718 as we are more than happy to have a conversation about what interests you.

We have the cutest name sticker sheets for you to add to your brew cup or water bottle. Choose to add your full name, initials or nick name!

Borosilicate Glass

A common question is whether the glass bottles are breakable. It is stronger than regular glass, but it can still break or crack if it is dropped from a great height or hit hard. Borosilicate glass can go straight from a freezer to an oven without cracking. We recommend handwashing although technically our glass bottles are dishwasher safe.

Stainless Steel

Stainless steel water bottles and reusable coffee cups are very easy to care for. A food-grade stainless steel water bottle doesn’t contain the harmful chemicals that plastic does, and it won’t leach chemicals, even if you fill it with hot beverages. Cleaning with vinegar and water once or twice a week is enough to keep it hygienic – and you can use a Kwench bottle brush. Our products are designed for light use and not to be used in heavy situations, as they may scratch.

Humans have used stones for healing and energetic purposes for thousands of years. As well as being aesthetically beautiful, crystals promote physical, emotional and spiritual healing.

They stimulate the flow of good energy and help clear out negative energy. They are a form of self-care - emitting positive, uplifting, energising, and calming vibrations that help with a more peaceful and aligned mind and a revitalised physical state of being. Crystals do this by positively interacting with your body’s energy field, or chakra. Each crystal has a different effect on the body and mind.

The Quartz Collection features quality borosilicate glass bottles with a twist lid chamber filled with the crystals of your choice. Grab a few variants and swap them around!

Gift wrapping is not a current offer BUT... have you seen our packaging? With gifting in mind, all Kwench products are packed in our signature packaging that is designed to keep your item safe during transit and look great upon arrival.

Your products will arrive housed in our bespoke, Kwench branded cylinders or our padded mailer bag for protection. It will arrive at your door ready for you to gift.

Yes we are. As a growing business, we love and cherish positive exposure from our loyal fans to help shine a spotlight on our products. If you are an influencer or blogger who would like to tell your networks about Kwench and our beautiful products, then please register your interest here.

Current stockists:

La Monique Perfumery, Pt. Lonsdale.

Style Colab, Hawthorn.

The Habitat Space, East Malvern.

Pico Cafe, Pt. Lonsdale.

Once we receive your order, our team will move quickly to pack and send your chosen products and get them ready for shipping within 1 - 2 business days. Shipping timeframes depend on your location and time of year.

Standard delivery for all purchases to anywhere in Australia is charged at a flat rate of $9.95 (inc GST). Plus, we offer FREE shipping for all Australian orders over $150.

How quickly you receive your products depends on whether you order on a weekday or weekend, what state you are in, and whether you are located in metro or regional Australia. We only work with the most reputable shipping partners to ship your much anticipated order to you.We ship from our warehouse based in Melbourne, Victoria, and it takes between 3 to 5 business days for metro areas, and slightly longer for WA, SA and regional areas. Where our carriers tell us about expected delays, we will communicate this with you.

Please note - you would be aware that delivery times can vary according to the shipping partner’s load volumes. We will do what we can to hurry things along, but unfortunately, we do not accept any liability as a result of such delays.

Yes we do.

The timeframe for delivery to New Zealand does vary. It is common for NZ deliveries to take up to 10 days. As above, delivery times vary according to the shipping partner’s load volumes and estimates given as to the delivery date are out of our control. We always do what we can to ensure speedy receipt of your order, but we do not accept any liability because of such delays.

Please make sure you double check your delivery address at checkout when confirming your order. Where you have provided an incorrect or incomplete delivery address and we are unable to deliver your products, we may need to charge a redelivery fee.

We love supplying our products just as much as we love our customers. That’s why we take pride in the quality of the products we sell.

We will give you a 30-day money-back guarantee from the time you receive your order if the product you have purchased is damaged or has a defect. It’s that simple.

Please email us at support@kwench.com.au and include as many details as possible about the concern with the product, including images of the damage/defect. We will get back to you within 3 business days to resolve the issue.

It is difficult to accept a return for change of mind. We are sure you understand the reasons for this. The decision to offer a change of mind exchange or refund will be made at our discretion.

We are confident you will not need to do this, however if you do, it’s easy! Once you have emailed us, please pack the product well to prevent damage. Please await our further instructions for mailing.